important information

Calling us

bullet We are located in Pennsylvania, which is EST.
bullet If you call and leave a message, please leave your FULL name and phone number.
bulletPlease don't leave a message and say "I'm available after 8PM".  Our business hours are 10AM - 6PM. Because we're a home-based business, we try to stick to those hours.  Always leave us a phone number that can be reached between OUR business hours.

General & Shipping

bullet Orders are entered and charged on Monday or Tuesday.
bulletOrders are shipped mid-week.
bulletOrders received after 3PM Monday (in most cases) will not be processed until the following Monday.
bulletDue to the distance we have to travel, if you need your order sent on a day we are not shipping, there will be an additional "WE FLY" charge of $2.00.  This is for Priority Mail shipments, only.
bulletIf you request FedEx, UPS or DHL, at any time, the "WE FLY" charge is $5.
bulletDHL Next-Day available to most U.S. locations.
bulletOrders over $150 will be sent with insurance (insurance rate chart on All Shipping page).

Decal Paper

bulletWe do not keep a large stock because we want our paper to be fresh for our customers.
bulletWe re-stock quickly but may not be able to ship the same week you place your order.
bullet

If you have problems with our decal paper, we will replace it (up to 6 months from date of purchase).

Problem paper must be returned.

OKI Ink

bulletWe re-stock quickly but may not be able to ship the same week you place your order.

Decals

bulletPlease be aware that all decals are printed to order.
bulletWe do not have any "in stock" (translation: laying in a drawer getting old).
bulletAllow 4 weeks delivery time, from our receiving payment.  You may get it sooner, depending on the amount of orders.
bulletCustom Orders may require 4 - 6 weeks delivery time, depending on the difficulty.
bulletMore OOP decals are added as often as we can.
bulletAny decals can by "upscaled" or "downscaled" - just ask.
bulletAny decal can be made into Clear Self-Stick Vinyl Decals.  Add $2 per sheet to the regular price.

Custom Decals

bullet Set-up fee for Custom Artwork Drawing is a $25 one-time charge.
bulletNo set-up fee for "decal ready" artwork.  This means Corel Draw compatible (vector-based drawing). NOT a scan.

 

UPDATED 2/5/13

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